The best way to build your business – bar none – is to make your customers thrilled, ecstatic, giggly with pleasure. If your customers can’t wait to tell their friends, you will succeed beyond your wildest dreams.
Find out what would make your customers feel that way and give it to them.
While you are at it, make your staff feel that way, too.
Great ideas, Thanks!
One way is over deliver!
What are other ways you think?
I think the most important thing is to find out what is important to your customer and staff, and make sure they have it.
Extra time, personalized service, discounted pricing, surprise gifts, answering the right question, passing along some information, lending a book, remembering a milestone…
We could give everyone all these things, but that wouldn’t be good for us. We could give one of these things to each person and make everyone happy.