Why Great Customers are so important You’ve heard of the Pareto Principle. Applied here, we can say that 20% of your customers bring you 80% of your revenue. For that matter, 20% of your customers cost you 80% of your marketing and service budget. And they are rarely the same customers. What if you […]
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Tag: Happiness
What if this were your life?
You wake up without an alarm. It’s still early and you feel refreshed. You get something to eat and drink, then do your favourite things for your physical and mental well-being. Maybe yoga, swimming, paddling, running, walking, dancing, weights, spinning, or playing a sport. Then you sit down to work because this is your most […]
10 ways your business (and life) will be...
Everything we operate has an operating system – a way to operate it. The more complex the operation, the more complex the operating system. We are told our small business is a complex machine requiring sophisticated marketing, detailed finance, state-of-the art operations and efficient human resource practices. It doesn’t matter if you are selling coffee, […]
Ecstatic Customers make your Business Be...
A Successful business is built around making customers ecstatic. Why ecstatic? Because ecstatic customers make your life easier. They engage with you, they help you help them. They pay well and gladly. Most importantly, they tell others. How do you define ecstatic? Start by thinking about times you felt ecstatic yourself? What was […]
Designing a business that plays to your ...
Would you rather work with people one to one or in groups or work alone? Do you prefer working with words, numbers, sounds or pictures? What do your best days look like? What are the days you look forward to? What days sap all your energy? Do you like routine or novelty? (think about your […]
You Can Create An Exceptional Life by Lo...
How many times do you hear (or do you say) “I just can’t get ahead?” How can you set yourself up for winning if that is the loop playing in your mind? How can you believe in yourself enough to put in place the kind of changes that will bring you prosperity if all you […]
Doing What We Love
My strengths (according to Strengths Finder 2.0 by Tom Rath) are everything about looking at a situation, gathering necessary information, looking to the future, figuring out the highest and best use of available resources and plotting the next steps to get there. Futuristic Learner (I don’t just like learning, I crave it. It’s why I […]
February Reading
At Home: a short history of private life by Bill Bryson. An interesting exploration of home mostly in England and some in the US with riffs about historical bits – inventors, disease and governments. Spies: a novel by Michael Frayn. I enjoyed it, but didn’t think it was a happy novel. Another of his […]
Conversations in the Social Media Age
Conversation at Caffe Nero Originally uploaded by ktylerconk I am so excited to be alive at this time of the world. It is a time of immense change and opportunity. One of the main drivers of that is social media. Social media like Facebook, Twitter, Link’d in, texting and Skype make it easy to have […]
Bonhomie
No Mind 2010-100 Originally uploaded by Ängsbacka Seth Godin said Bonhomie is underrated. I’ll take it one step further and say Bonhomie is essential. It’s what’s missing when Small Business Owners keep plugging away on their own. Many people go to a coffee shop to work, just to be around others. Other people isn’t what’s […]