There is this myth in business that feeling overwhelmed is situation normal. The idea is that there is more to do than you can possibly do and that you have to wear many hats, even if they don’t fit well.
The only reason it feels that way is because of the MBA model of business. Under this model you must be a marketing whiz, an operations guru, a finance expert and a human resources pro. No one is all of that.
Choose to run your business by focusing on people, and much of the stress of trying to do what isn’t within your skill set or aptitude falls away. Delight your customers and your team. You can do that, right? Then tell their stories and you will find people lining up to do business with you.
The first time I went through my business and stripped away the outermost layers of unnecessary stress, I found hours of time every week to spend on what was really important – the people in my business. The pace slowed down, we could take the time to really talk and listen, and our customers wanted to come visit. They called it an oasis in a busy life.
If your focus were delighting your customers and team, what would you do differently today?