“Janet” Janet was in the building supply store checking in on things when she heard her name called. They were a major supplier, therefore a major part of her business. She wanted to make sure they knew who she was and that they were happy with her. She looked around to see who was calling […]
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Tag: small business operating system
Feeling Overwhelmed Doesn’t Have to be Y
There is this myth in business that feeling overwhelmed is situation normal. The idea is that there is more to do than you can possibly do and that you have to wear many hats, even if they don’t fit well. The only reason it feels that way is because of the MBA model of business. […]
4 Hour Work Week Your Business – Elimina
Every few years I dive into Tim Ferriss’s 4 Hour Work Week. I set aside all the criticisms and focus on the parts that I can use. The section that continues to have the most impact is the one on elimination. When the book came out, I decided to read it over a weekend and […]
Your Favourite Business
You know the one. The one you look forward to visiting. The staff are happy to see you, you feel comfortable there. You know what to expect and you know you will get what you need – and more. You tell all your friends about this business. Your friends smile and nod. They know this […]
Small Business Operating System (SB/OS) ...
I describe the Small Business Operating System in this 9 minute video. The 3 people in your business, their journeys, the stages they go through and your 3 levers to make it all work.
Designing Your Customer’s Journey
I keep getting the question, ”How do I design a customer journey?” Let me answer that question by using my Find Freedom in 2017 program as an example. How are people attracted? Small business owners are attracted to working with me, because they have met me, or someone who knows me tells them to […]
10 ways your business (and life) will be...
Everything we operate has an operating system – a way to operate it. The more complex the operation, the more complex the operating system. We are told our small business is a complex machine requiring sophisticated marketing, detailed finance, state-of-the art operations and efficient human resource practices. It doesn’t matter if you are selling coffee, […]
Finally, a Way to Think About a Small Bu...
The Lie We don’t have an operating system for small businesses. We have systems that help us operate to deliver our product/service, but not a system that operates our business. Every business has many moving parts that work best when they work together and we figure out an operating system as we go. Each of […]